Refund Policy

Hassle-Free Returns

We want all of our customers to have a wonderful experience. Your happiness means everything to us! That is why we make sure every order is handpicked with care and packed with love. That being said, we understand mistakes and accidents do happen. No stress! Our return policy is super simple and hassle free!

Please note that all returns must be made within 7 days of receiving your order.

If you receive a damaged or defective item, we will send out a replacement for you, free of charge! If a replacement is unavailable, a refund will be issued instead. Simply send out a photo of the damage on the item via email to us at uwulab@gmail.com and one of our Lab Technicians will be in touch with you soon!

Please note that the incurred shipping cost will not be included in the refund. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at uwulab@gmail.com.

Unfortunately, we cannot process change of mind refunds or exchange earrings and straws for hygiene reasons. 

Shipping
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please check out our Shipping Policy for more information.